Managed Services
INFOR CSI SUPPORT FROM JPO
Expert Infor CSI support.
When you need it most.
Your ERP platform is critical to the smooth operation of your business. Managing upgrades, troubleshooting issues, supporting users and maintaining integrations can consume valuable internal resources and take your team away from strategic priorities.
At JPO Solutions, our Managed Services provide proactive, responsive and expert support for your Infor CSI (SyteLine) environment. Whether you operate in the cloud or on-premise, we work as an extension of your team to maintain system performance, minimise disruption and support continuous improvement.
PROACTIVE. RESPONSIVE. EXPERT.
Our Managed Services include
01
Infor Cloud & On-Premise Support
Whether your Infor CSI environment is hosted in the cloud or managed on-premise, we provide comprehensive support to keep your system reliable, secure and aligned with your business needs. From day-to-day support to longer-term improvements, we provide the expertise you need to get the most from your ERP investment.
02
Release & Patch Management
Keeping your ERP system current is essential for performance, security and compliance. We support release planning, patch assessments, testing and deployment, helping to reduce risk and minimise disruption to your business.
03
Third-Party Integrations
We support and maintain integrations between Infor CSI and third-party applications, helping ensure reliable data flow and connected business processes across your technology landscape.
04
Contracted Service Levels
Our managed support services are delivered through clearly defined service agreements, with agreed response and resolution timeframes. This provides transparency around support expectations and ensures issues are prioritised according to their business impact.
SUPPORT BUILT AROUND YOUR BUSINESS
A trusted extension of your team
With extensive Infor CSI and manufacturing experience, JPO provides more than technical support. We become a trusted extension of your team, helping you resolve issues, maintain your ERP environment and identify opportunities for improvement.
Whether you need ongoing support, additional technical expertise or a dedicated partner to manage your ERP environment, we can tailor our Managed Services to your business.