Managed Services
The performance and availability of your business management system directly affects your productivity and the ability of your business to perform efficiently. Don’t be distracted by SyteLine management issues; let JPO Solutions support you in maintaining that essential business critical service, with our complete SLA-backed model.
What's included
Application and Patch Management
- Live to Test environment copies
- Management and application of single fixes
- Planning engine updates
Database Administration
- Back-up administration
- Statistic and Index maintenance
- Database Integrity Checks
- File Growth Monitoring
- Locking and blocking analysis
Personalisation and Customisation Support
- Full support for all JPO-delivered developments
- Best endeavours support for all 3rd party-developments
- Supported Changes
- CloudSuite Forms
- VB/C# form and global scripts
- Dataviews
- SSRS Reports
- Mongoose form reports
- Application Events (workflows)
- SQL Objects - Stored procedures
